We contribute to the increase of sales in overseas markets by providing a comprehensive solution, a one-stop support for design and execution of global marketing strategies.
We contribute towards the resolution of these global marketing issues.
Market research surveys will be conducted in collaboration with overseas business partners with world-wide business hubs. Afterwards, our company will provide support in exploring business opportunities and in refining target areas.
The user survey serves to identify the buying behavior, industry type, business scope, and age of target users. Hypotheses will be formulated based on findings of market research and behavior analyses. Said hypotheses are tested to ensure validity and effectiveness of analyses.
Appeal points are identified based on buying behaviors of target users and decide how to effectively reach and send messages to consumers. Marketing and sales strategies will be formulated in accordance to the actual business and digital marketing plans.
Operation process systems are developed to execute marketing and sales strategies. To successfully conduct marketing and business operations overseas, it is imperative to set clear distinctions between the roles of the Japan and local office. With our extensive experience in consulting, we can design the most appropriate business process system for the client.
Our experienced consultants provide support during system construction and carry out autonomous operations support in order to deal with the uncertainties of building the actual operations process systems.
Language barriers are critical problems in global marketing and business operations. In collaboration with an overseas business partner, we operate a call center abroad to provide assistance to clients. In addition to this, our bilingual staff can facilitate communications in multiple languages such as English and Chinese, ensuring seamless and worry-free marketing activities.
Source: GBS Philippine Contact Center (outsourcing company)
The overseas call center offers an IP telephone service which is designed for overseas use through hard phones or soft phones connected to the internet. Because terminal-to-terminal calls installed in this service are considered as extension-to-extension calls, calls made between Japanese and overseas offices are completely free of charge.
In addition to this, IP phone rates are applied to the call from overseas operators to general subscriber phones in Japan or vice versa, which means that the cost of calls are lower than using conventional business phones.
Expectedly, local labor and office leasing costs are lower when operations are offshored. Offshore service centers provide the same quality of performance but at lower costs.
Also, offshore centers in the island province of Cebu (south of Philippine capital city, Metro Manila) utilize larger offices and supply excellent services at equivalent price levels.
The cost of employing the services of domestic multilingual call centers in Japan are very high. Philippine offshore call centers provide the service in English with high quality and lower costs.
Conducting a review of sales call scripts as needed to get better feedback.
Global Website Construction Workflow
Source: GBS Philippine Contact Center (outsourcing company)
Multilingual Customer Service Workflow
Lower prices of commodities and cost of living in the Philippines drive down labor costs. The high quality support services can be provided by offshore centers at reasonable prices.
Source: GBS Philippine Contact Center (outsourcing company)
For any concerns or inquiries, you may contact us through mail form or by phone.
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